Important notice for patients!

IMPORTANT CHANGES TO PRESCRIPTION ORDERING - FROM 1st SEPTEMBER

We would like to inform our patients that from 1st September 2025, Littleborough Group Practice will only accept prescription requests from patients and will no longer be accepting prescription requests made on your behalf by your nominated pharmacy. The pharmacy can still collect your prescription (if not sent electronically) from us on your behalf 3 working days after you have ordered it.
This decision has been made by the partners at the practice, due to ordering errors and pharmacies ordering medication that patients without first contacting the patient to see if there have been any changes to their medication.
This has resulted in many patients being given extra medications that they do not require, which leads to significant wastage. We are weary of the impact this has on the NHS and the environment and are keen to do our part in reducing this problem. Secondly, we have had a number of instances where pharmacies have ordered medications that have since been changed due to medical needs. This can cause significant harm depending on the type of medication involved.
 
There are several ways you can request your repeat medication:
· Via the NHS app (www.nhs.uk) or other approved apps. For those patients who would like online access to their medication record please ask the practice for further details of this effective and accurate way of ordering your repeat medication yourself.
 
· Via PATCHS – our online consultation platform.
 
· We accept written requests, counterfoil prescription slips handed in to reception or into the drop box.
 
You may be eligible for the NHS electronic Repeat Dispensing (eRD) service, which the practice provides to patients who meet certain criteria. This service eliminates the need for you to order a prescription from your GP every time you require additional medication. Speak with a member of the GP practice to determine if this service is appropriate for you.
 
We continue to refuse prescription orders over the telephone due to the possibility of errors in prescribing and the need for an audit trail. We would ask you to use the options described above.
We understand that this change may cause inconvenience to some of our patients and because of this we will be happy to consider requests from patients who require the support of the pharmacy to continue to order on their behalf, e.g., patients with learning disabilities, dementia, housebound and when other methods may be unsuitable.
Many thanks for your understanding.
If you would like to discuss this further,
 
How to reduce waste video
https://youtu.be/VzsZCemXx_A
You tube link to ordering rx via NHS app
https://youtu.be/VKc4yRu-FoA?si=RvQH5PneXPrlgwUZ

The NHS App

We would like to invite you to use The NHS App.  This allows you to access a range of NHS services.  Here is a video which explains how the NHS app works.  At this surgery you can use the NHS app to:

Click here to get started with the NHS app.

If you have any problems accessing the NHS app you can contact the support team.

Contact Us Online

We have a new way in which you can contact us online for any routine enquries.  We will aim to get back to you within 72 hours.  You can use this system to:

  • Request sick notes
  • Request letters
  • Submit a query about prescriptions
  • Ask for advice about non urgent medical conditions

Click here to contact us via PATCHS

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As a parent, family member or carer, you may be able to access services for someone else using linked profiles. This is also sometimes called having proxy access. It needs to be set up by the GP surgery where you and the other person are both registered.

If you would like to set up proxy access, please contact the surgery. 

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Page last reviewed: 21 August 2025
Page created: 22 August 2023