Notice to Patients
It is with sadness that we announce that another one of our long term GPs Dr Khandelwal has decided to retire at the end of March 2018. We understand that there have been a number of changes in the last few years with our GPs retiring.
All Patients that are currently registered with Dr Khandelwal will be allocated as follows:
Surname between A-J Dr Chew
K-Z Dr Mallya
Your allocated named GP will be as follows:
Surname between A-J Dr Booty
K-Z Dr Walton
Of course we are a Group Practice you are able to see any GPs in the practice.
The Seven Day Access Service (for Heywood, Middleton and Rochdale) allows patients to have more flexibility in where, when and how they use local health services. The service helps patients who have difficulty in getting to the doctors during usual opening times by having appointments available outside of these hours.
R U Clear
RUclear is run by the NHS, the tests are of a high quality and are FREE.
It offers free and confidential postal tests for people aged 16 to 24 years, chlamydia and gonorrhoea.
If you would like further information on how to receive a testing kit please click here
There is a new Long Term Condition Project in HMR called Test bed.
The Practice is aware that due to a significant number of calls in the morning, patients are being cut off the system. We understand this can be frustrating; for example this morning 30/01/2017 the receptionists answered 236 calls before 10am. The phone system cannot cope with this demand, thus knocking people off the system. The Practice has a current list size of 9000 patients which is an increase from 12 months ago. Demand for GP appointments has increased significantly across the borough and across the country.
We encourage all patients to use alternative services where possible, such as the minor ailment services provided by most community pharmacies. They are qualified to manage most minor aliments such as coughs, colds etc..
Useful Information about illnesses can also be found on NHS choices, and through our website.
Patients are able to pre book appointments up to 4 weeks in advance. Once again we would encourage patients to pre-book routine appointments and leave on the day appointments for those patients who are acutely unwell. GPs are routinely allocated 10 minutes per appointment. Therefore it would be helpful that If you have a number of problems to discuss with the clinician you inform the receptionist at the time of booking.
We often receive comments such as "the receptionist never gives me an appointment" The reception team work extremely hard booking the GP/Nurse appointments. Unfortunately due to the sheer volume of calls received it is often difficult for them to give you the time you would like on the phone. The reception team do not withhold appointments. They are advised to enquire to the nature of the problem in order to direct you to the most appropriate clinician, thus ensuring correct use of limited resources.
The Practice has recently lost two very experienced GPs due to retirement. As with the majority of GP surgeries in the UK we have found it extremely difficult to recruit suitable replacements. Fortunately Dr Susan Creegan will be joining us on a part time from February. In the meantime, we would ask that patients are patient and understand that the receptionists face a very difficult job and do their best to help wherever possible.
Dr Laker will be retiring from the Practice on the 23rd January 2017.
Sister Dawn Alexander has passed her clinical skills and prescribing and therefore will be taking on an extended role two days a week.
Our new salaried GP Dr Susan Creegan will be joining us on the 6th February 2017
Due to the withdrawal of the Pennine Care Phlebotomy service at the surgery, we have employed our own. Our Phlebotomist Anne will be starting with us in January. We ask patients who require routine bloods, book in on a Monday or a Wednesday AM.
The FFT is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is a continuous feedback loop between patients and practices
All Patients have been allocated a named GP. Those patients who was originally allocated Dr Howson have now be reallocated due to his retirement.
If your surname is between A-M you have been allocated Dr Mallya.
If your surname is between N-Z you have been allocated Dr Chew.